Harvey Norman - Caringbah

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Reviews of Harvey Norman - Caringbah

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  Ben Cantelo Added January 03, 2018

  ★ ☆ ☆ ☆ ☆
  Absolutely terrible experience with returning faulty electronics. I am writing this after having dealt with them too many times trying to return products. They will attempt to argue out of it or send the product off "to an authorised repairer" or simply refuse to do anything about it when under the Australian Consumer Law customers are entitled to a refund or replacement if the product has a major fault (which all the products I have had to replace have had). When they have sent products off for repair it often takes MONTHS to get the product back and there is a complete lack of communication with the customer. Occasionally they will agree to replace a product only if they first send it off to "confirm the fault" and say this will take 7 days which is a complete lie as it will take a lot longer than this. I am infuriated with their antics and downright lying and ignoring the law. I will not be buying anything from here unless it is a few dollars and it is not worth wasting my time with these moronic liars if it breaks.
  
  I understand things might have changed since my experiences (which were a few years ago) and I would be delighted if the service has improved. However, for the sake of this review/rant, most of my experiences occured in the period from 2012 to early 2014.

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Harvey Norman | Shop Online for Computers, Electrical, Furniture, Bedding, Bathrooms & Flooring | Harvey Norman Australia
Harvey Norman, Australia’s leading retailer has a huge range of products now available to buy online. Choose from computers, laptops, TVs, iPods, cameras, bedroom and lounge furniture, bed linen, mattresses, baths, spas, tiles, rugs, flooring, outdoor furniture and more from our online store to take care of all your online shopping needs.
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